Microsoft Corp. MSFT It is reportedly preparing to expand the presence of AI chatbots in its Xbox game service, after taking it to Office, Windows, AND Sky blueamong other services.
What happened: The AI chatbot, described as an “embodied AI character,” is currently in testing, The Verge reported Tuesday. It is designed to animate and answer Xbox support questions and process game refunds from Microsoft’s support website.
The chatbot is part of a larger effort within Microsoft to integrate artificial intelligence into its Xbox platform and services. It is linked to Microsoft’s support documents for the Xbox network and ecosystem.
“This agent can help you with your Xbox support questions,” reads a description of the Xbox chatbot internally at Microsoft.
See also: Gmail turns 20: If you invested $1000 when Google went public 20 years ago, here’s how much you’d have had
The test pool for the Xbox chatbot has been expanded, indicating that it could eventually handle support requests for all Xbox customers.
The chatbot is part of a larger effort within Microsoft Gaming to bring AI-powered features and tools to the Xbox platform and developer tools.
Despite the potential benefits, Microsoft is proceeding cautiously with its AI initiatives in games, as the company is aware of the challenges and perceptions surrounding AI in games.
Sign up to Benzinga’s Tech Trends Newsletter to receive all the latest technological developments directly to your inbox.
Because matter: The development of an AI-powered chatbot for Xbox Support aligns with Microsoft’s broader strategy of integrating AI into its products and services.
The company has been actively promoting the use of artificial intelligence in various industries, including finance, with the launch of Microsoft Copilot for Finance and expanding the availability of Copilot to all users.
Microsoft’s move to introduce artificial intelligence into Xbox support could potentially improve customer support in the gaming industry.
With the growing use of AI in various industries, including gaming, Microsoft’s AI-powered chatbot for Xbox support could mark a significant step forward in integrating AI into customer service.
Check out more of Benzinga’s Consumer Tech coverage by following this link.
Read next: Elon Musk says all nations ‘above a certain per capita income’ are committing ‘demographic suicide’
Disclaimer: This content was partially produced with help from Benzinga Neuro and was reviewed and published by Benzinga editors.
Photo courtesy: Shutterstock